Critical Incident Response

A critical incident is an event that threatens the sense of safety of those involved and can cause people to experience strong emotional reactions.

The occurrence of a critical incident in the work place can have a profound impact on individual employees and the organisation. This can include severe disruption to individuals' lives and functioning and prolonged disruption to the organisation's ability to effectively carry out its activities.

Gryphon Psychology provides a 24 hour, year round CIR service accessed via dedicated and secure communication procedures. Clients can expect the following: an initial response from a counsellor within 10 minutes, expert consultancy support from the initial call through to the follow up process of incident management, rapid deployment of CIR trained counsellors to site and full follow up, documentation and reporting.

In addition Gryphon Psychology can assist the organisation provide appropriate support to the next of kin. Any organisation registered with Gryphon as their EAP provider can access our CIR service by calling 1800 056 076. Stay by the telephone and your call will be returned promptly.